FAQs
Frequently Asked Questions
Orders & Deliveries
Q: What is the minimum order?
A: Winery.ph has no minimum order value or quantity, but we do have shipping fees corresponding to delivery location and speed. This fee may be waived depending on your order value! Our service ensures that you will get quality wines arriving in the best condition to your doorstep—once you try our wine, we’re sure you’ll be ordering by the box!
Browse here for full details on standard shipping rates outside Metro Manila.
Q: How long does shipping take?
A: If you place your order before 3 p.m. and have a delivery address within Metro Manila, we can provide same-day delivery in accordance with our standard Service Level Agreement (SLA), excluding Sundays and public holidays. For Metro Manila orders made past cut-off time (after 3 p.m.) will be covered by our next-day delivery policy. Orders eligible for same-day delivery will be indicated by the presence of a Same Day Delivery icon on the product images. However, please note that during peak season or inclement weather conditions like heavy rain or typhoons, delays may occur.
For details on provincial delivery lead times, browse here: delivery lead times.
Q: Can I pick up my order from your warehouse?
A: Yes, you can! Just select 'PICKUP IN MAKATI CITY' as the Shipping Method upon checkout. For your convenience, cash-on-pickup is available for the pickup option.
Q: Do you deliver outside of Metro Manila?
A: Yes, Winery.ph delivers outside of Metro Manila—in fact, we ship nationwide via a third-party logistics partner! Browse here for details regarding deliveries outside Metro Manila.
Payment & Discount Codes
Q: What payment options are available?
A: Upon checkout, you can decide from a variety of different payment options – through credit card (Visa and MasterCard, PayPal, GCash, GrabPay, Maya, Bank Deposit, and Cash On Delivery (COD). COD payment mode is available for all customers - whether Metro Manila or Provincial addresses.
Did you choose COD or bank deposit on checkout, and want a more seamless way to pay us instead? You may pay us via Visa, MasterCard, Gcash and Grabpay through this link, or by scanning the QR code below:
Note: Delivery and pick up of orders paid via bank deposit are subject to clearing following regular banking days.
Q: I would like to pay via bank deposit. What are your bank details?
A: You may deposit your payment to either our BPI, BDO, Metrobank or UnionBank accounts. Account details as follows:
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BPI
Bank: Bank of the Philippine Islands
Account name: Jateng Urbano Philippines Inc.
Account number: 0011 1875 79
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BDO
Bank: Banco De Oro
Bank Branch: BDO Salcedo-Villar Branch
Account name: Jateng Urbano Philippines Inc.
Account number: 0054 4802 3580
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UnionBank
Bank: Union Bank of the Philippines
Bank Branch: UBP Valero Branch - G/F Le Grand Condominium 130 Valero St. Salcedo Village
Account name: Jateng Urbano Philippines Inc.
Account number: 000 830 014 123
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Metrobank
Bank: Metropolitan Bank & Trust Company
Bank Branch: GT Tower, HV Dela Costa, Makati City Philippines
Account name: Jateng Urbano Philippines Inc.
Account number: 0967 096 538 797
Q: Can I use my Welcome500 voucher in any purchase? What's the minimum purchase requirement?
A: Your Welcome500 voucher can be used for purchases of any item on the Winery.ph website as long as you meet the minimum purchase value of ₱1,500. Please note that our welcome discount is for first-time customers only. We reserve the right not to honor transactions where these terms of use have not been adhered to.
Q: Can I use/apply multiple discount codes in one order?
A: We do not allow use of multiple discount codes on a single order, unless otherwise stated. However, you may use the codes separately provided that minimum stated purchase requirements are met for each code.
Q: Can I use/apply a discount code to a previous or orders in progress?
A: Codes cannot be used for previous orders or orders in progress.
Q: What are the conditions of your discount codes?
A: In general, discount codes are not applicable for use in any of the Kavino Club plans, bundles, discounted items, and select premium wines such as but not limited to Moet & Chandon, Veuve Clicquot, Dom Pérignon, and Krug. The minimum purchase requirement is ₱1,500 unless otherwise stated.
E-Vouchers
Q: What are Winery.ph e-vouchers?
Winery.ph e-vouchers are stored-value electronic vouchers that allow bearers of these vouchers to use the stored value to pay for anything that is sold on Winery.ph. These e-vouchers are also the perfect gift idea as it allows your gift recipient to choose exactly what he or she would want to receive, thereby saving you a lot of time and eliminate all of the guesswork.
Q: What can I purchase using my Winery.ph e-vouchers?
Anything being sold on the website! Yes, you read that right. Anything. This includes the widest assortment of wines, beers, and liquor in the market plus our generous selection of grocery items, wine-related accessories, and chillers.
Q: How can I buy Winery.ph e-vouchers?
- Head on over to our e-vouchers page
- Choose which denomination you would like to purchase
- Add the e-voucher to your shopping cart. Check out and pay as you would for any other product.
Q: I’m trying to apply a discount code against a purchase of e-vouchers and it doesn’t work. Why?
Winery.ph e-vouchers are sold only at face-value and are not subject to any discount code unless otherwise specified by us.
Q: I just purchased my e-vouchers. How do they get issued?
The vouchers are issued electronically via email immediately after successful payment, to the email address that you used when you placed your order. For customers paying via bank deposit, you will receive the voucher as soon as we can verify receipt of payment (usually no later than the next business day). For credit card payments, the vouchers are issued immediately after you have successfully placed and paid for the order.
Q: Are Winery.ph e-vouchers transferrable?
Yes, they are. Simply forward the e-voucher e-mail that was sent at the time of purchase to your friend or loved one and they will be able to use the e-voucher to purchase items from Winery.ph
Q: Do the Winery.ph e-vouchers expire?
No. Winery.ph e-vouchers have no expiry date.
Q: Must I use up the entire e-voucher value in a single transaction?
No! You can redeem the e-voucher value across multiple transactions.
Q: Can I apply multiple e-voucher codes on a single purchase transaction?
Yes. Simply enter the e-voucher code in the "gift card / discount code" field upon checkout.
Q: Can I use an e-voucher code in conjunction with discount codes?
Absolutely. E-vouchers are considered as a mode of payment and thus can be used in conjunction with discount codes.
Q: I purchased a Winery.ph e-voucher a while back but can no longer remember the current balance of my e-voucher. How can I find out?
Please open the e-voucher email that was sent to you when you purchased these vouchers. Open the email and click on the “View E-Voucher” button. On the resulting page, you should see an overlay on the face value of the voucher to show you what the current balance of the voucher is. You may also email us at concierge@winery.ph and quote the last 4 digits of your e-voucher and we will be able to tell you the current balance of your e-voucher.
Q: I can no longer find the original email where my e-voucher was issued. What do I do?
Send us an email at concierge@winery.ph. We will check our records and can trigger a re-send of the e-voucher issuance email.
Q: I still have e-voucher balance and would like to redeem the value. Can your team simply encode my order and deduct the value from my voucher balance?
Unfortunately, for security, all e-voucher redemptions must be performed by the end-user online through our website. We do not see nor have access to your e-voucher codes. All we can see are the last 4 digits of your e-voucher and your current balance. We cannot deduct from your balance ourselves. Only you, the e-voucher bearer, can do that yourself.
Q: I am considering buying your e-vouchers in bulk to send as corporate gifts to my customers / VIPs. How can I go about doing this?
You can purchase the e-vouchers online on our website, or if you have any special requirements, please drop us a note at accounts@winery.ph and we’ll happily find a solution for your gifting needs.
Q: I am a business and I would like to purchase e-vouchers in bulk. However, I would prefer if the e-vouchers are co-branded with my company’s branding. Is this possible?
Yes, this is possible. Please drop us a note at accounts@winery.ph regarding your requirements and we’ll get you sorted.
Wine Quality Guarantee
Q: How do we ensure we buy quality wine?
A: To ensure that every Winery.ph customer receives their wine in the best condition, we properly store our wines in optimal conditions. Our warehouse is temperature- and humidity-controlled, and we make sure each order reaches its destination within two hours after it has left our facility.
Q: What if I’m not happy with my purchase?
A: With our Wine Quality Guarantee, you can buy with full confidence. If you are in any way not satisfied with the wine that you purchased from us, we will replace or refund the item, no questions asked. Click here to report a quality issue with a wine you purchased from us, or to read more about the terms and conditions of our Wine Quality Guarantee.
Winery.ph Services
Q: What services do you offer?
Buy Wine & Liquors
Winery.ph is the biggest online marketplace for wines and spirits in the Philippines, with a collection spanning 3,000 different bottles. More than that, we also have a thoughtful selection of beer, grocery items, and wine accessories. Through our online store, you are one click away from affordable quality wines to having it delivered to your door. No need to brave Metro Manila traffic!
Sounds great! Take me to the store!
Corporate Wine Service
For fuss-free office parties, executive meetings, and conferences, we offer discounts on bulk wine purchases delivered to your preferred venue.
For corporate events, beautifully styled corporate wine tastings or full service wine bar are also offered perfect in making a great impression on high-valued customers.
Our range also boasts of premium quality wines that would be ideal corporate gifts or giveaways to VIP clients.
For inquiries on our corporate wine services, contact us at accounts@winery.ph.
Private Event Wine Service
The first of its kind, we deliver quality wine services such as wine tastings and full serviced wine bars to avid wine drinkers and budding wine lovers so they can impress and de-stress.
For inquiries on our private event wine services, contact us at accounts@winery.ph.
THE PHILIPPINES’ #1 TRUSTED ONLINE WINE STORE
Have you ever been frustrated with the staggering amount of choices in wine stores in the Philippines and not really being sure whether you’re getting a good wine or not? You may have ended up with sticking to the “old reliables” – red, white or sparkling wine that you have tried in the past and know to be good. Nothing wrong with that – but wouldn’t you want a service that offers a collection of the best wines in the Philippines, a curated online wine marketplace for Philippine wine drinkers?
You’re in the right place. At Winery Philippines, we pride ourselves at being able to sell the best wines in the Philippines at unbeatable prices. Being an online-only business allows us to pass a huge amount of value back to our customers in Manila and across the Philippines.
We have a wide selection of quality red, white, and sparkling wines that we believe are some of the best wines available in the Philippines. Discover excellent, top-rated wines from Australia, wines from France, wines from Italy, wines from Chile, wines from USA, wines from Portugal, wines from Argentina, and wines from New Zealand. We’ve made sure to partner only with boutique wineries that are passionate about producing and selling great wines, so we can guarantee that every bottle included in our selection are some of the best wine in the Philippines.
Winery Philippines, as a brand, upholds many principles but quality and accessibility have always been the top priorities. Sourcing and selling great wine is important but what truly gives it value is its availability to its market. Winery Philippines aims to be the Philippines' most trusted online wine store by carrying some of the best wine in the Philippines, providing easy access for customers to learn about wine, and guiding them on the most reliable methods on how to choose wine.