Frequently Asked Questions Pertaining To Our Operations During  Community Quarantine

 

 Q: Can I self-collect my order? 

A: YES! You asked for it and we listened -- we now have a pickup option for our customers. Pickup location is in Barangay Addition Hills, San Juan City, from Mondays through Fridays (except Public Holidays), between 1PM to 5PM.

You may select the pickup option as the shipping method upon checkout:

Once we receive your order, one of our lovely Sales Associates will get in touch with you to confirm the schedule of your pickup -- we usually are able to pick and pack most orders within the next business day! Note: Because our San Juan facility is NOT a retail location, the exact pickup address is only disclosed upon confirmed order for pickup. This is to prevent unscheduled walk-in customers.

 

Q: How fast can I receive my order during this quarantine period?

A: For majority of the cases, we deliver serviceable Metro Manila orders to your doorstep within 2 business days, however please expect some delays due to logistics challenges during this period. For provincial orders, please see the next question below.

 

Q: Can you still deliver outside of Metro Manila during this period?

A: Yes we can! However, please expect delays due to the challenging situation that our logistics partners are currently experiencing. 

Outside of Metro Manila leadtimes during this period are as follows:
 Destination # of Days
North & South Luzon 4-5 days
Visayas 7-9 days
Mindanao 8-10 days
Puerto Princesa 11-13 days
Batanes 30 days (once a month voyage)
Coron 13-16 days
to Luzon Island; Marinduque, Masbate, Mindoro, Catanduanes  6-8 days


Q: Is there a minimum order value?


None. We are happy to announce that we have since lifted our minimum order value requirement in view of the restoration of logistics services.

 

Q: Can I pay through COD?

Prepayment is required for more seamless deliveries, and to ensure as minimal contact as possible for you and our team's mutual safety. We will look to re-enable this in the future.