Wine Quality Guarantee

 

 

Whenever you see this badge on any of our product pages, this means that the product qualifies for our Wine Quality Guarantee. 

Our ironclad guarantee:

If you are in any way not satisfied with the wine that you purchased from us, we will replace the item, or refund your payment. No questions asked.  

We at Winery PH go through great lengths to curate the wines that we sell. When you buy from us, you can be assured that we’ve already assessed whether a wine is good value for money at the price – it wont be in our range if it is not. And this what allows us to stand by the quality and value of our products.

Returns, Refunds & Replacement Policy:

  1. Requests for replacement or refund shall only be entertained within 30 days of customer's receipt of goods. This is because we cannot guarantee the storage conditions of the wines once they are with the end-customer
  2. 100% NO QUESTIONS ASKED for any requests for replacements or refunds (Although we would highly welcome your feedback!)
  3. Bottles to be returned should be at least half-full
  4. Winery PH shall be responsible for the collection of bottles to be returned, and fulfillment of replacement goods
  5. Replacement to a different  wine shall be permitted up to the value of the wines to be returned.
  6. In the event that the selected wine is more expensive in value compared to the returned wines, customer shall be required to settle the difference in value between the two wines
  7. Refunds for payments via credit card shall be refunded straight back to the credit card if the request for refund is received within 24 hours of payment. If in excess of 24 hours, the refund shall be credited to the customer's bank account
  8. Qualified requests for refund shall be processed within 7 - 10 business days